Company Information

At WellPoint, together we are transforming health care with trusted and caring solutions. As one of the nation's largest health benefits companies by membership, WellPoint collaborates with physicians and hospitals, directly in the communities we serve, to meet our Vision to be America's valued health partner.

Company Stats & Facts
Check out our vital stats with this quick fact sheet. Learn more about WellPoint.

Company History
View milestones along WellPoint's journey to becoming the industry leader. Learn more about our history.

Our Leadership Team
Meet the inspired men and women who are confidently guiding WellPoint into the future. Learn more about our leaders.

Our Network of Success
Through strategic partnerships with our many affiliates and subsidiaries, WellPoint is able to offer unmatched quality and service to nearly 36 million members nationwide. Learn about our family of companies.

Our Values
WellPoint's purpose to transform health care through trusted and caring solutions is guided by our set of clearly defined corporate values. Learn about our Purpose, Vision, and Values.

Video Transcript

I often find myself feeling empathetic towards members needs and situations and I believe that it is difficult not to in our role as customer service advocates. We are there on behalf of the members.  We are there to serve them and their needs.

I also picture myself many times on the other side of the phone and there’s been many times where I’ve needed assistance.  I’ve called a place and I wasn’t able to get the customer service that I wanted. So I always put myself in the role and position and consider myself as the customer and then consider how I would like to be treated in that situation.

I would say that it is challenging to spend the majority of the day on the phone.  But at the same time the satisfaction comes from the fact that you have helped so many individuals by being their first point of contact with Wellpoint. You do get a great deal of satisfaction knowing that today you’ve taken fifty calls and have helped fifty individuals with their health insurance.

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